Frequency Asked Questions

1. About Our Crystals

Q: Are Solivia’s crystals real and natural?

• A: Yes, authenticity is at the heart of what we do. We source genuine, natural gemstones from around the world. Because they are natural materials, you may notice slight variations in color, texture, or pattern. We believe these "imperfections" are what make your piece truly one-of-a-kind.

Q: How do I choose the right crystal for me?

• A: We recommend following your intuition. Browse our collections and see which color or stone catches your eye first—that is usually the energy you need most right now. You can also shop by "Intention" (e.g., Calm, Focus, Energy) or by your Zodiac sign to find a perfect match.

2. Shipping & Orders 

Q: How long does shipping take to the US?

• A: Since our jewelry is hand-assembled in small batches, please allow 1-3 business days for processing. Once shipped, orders to the US typically arrive within [7～15] business days. You will receive a tracking number as soon as your package ships.

Q: Where do you ship from?

• A: Solivia is a global brand. Our design studio and workshop are based in Sichuan, Chengdu, where we have direct access to high-quality raw materials. This allows us to offer premium quality at an accessible price point.

3. Care & Packaging

Q: Does the jewelry come in a gift box?

• A: Yes! Every Solivia order is beautifully packaged in our eco-friendly signature pouch/box, making it gift-ready for yourself or a loved one.

Q: Can I wear my crystal jewelry in water?

• A: To preserve the integrity of the elastic cord and the luster of the stones, we recommend removing your jewelry before swimming, showering, or applying perfumes. Some crystals (like Selenite) are water-sensitive, so keeping them dry is the best practice.

4. Crystals for Love & Relationships

Q: What is the best crystal for attracting love?

• A: Rose Quartz is universally known as the "Stone of Unconditional Love." It is widely used to attract romance, but more importantly, to cultivate self-love and confidence, which naturally attracts positive connections.

Q: Can these crystals help with a breakup?

• A: While no stone is a substitute for time and healing, crystals like Rhodonite and Pink Opal are cherished for their soothing energy. Many of our customers find comfort in wearing them as a reminder to be patient with their emotional healing process.

Q: Which Zodiac signs need Rose Quartz the most?

• A: While beneficial for everyone, Taurus and Libra (both ruled by Venus) naturally resonate with love crystals. Additionally, Scorpios often use these stones to help soften their intense emotional barriers.